Position Overview

Lead the end-to-end student recruitment and admissions process at AHIS, balancing enrollment targets with a high-quality parent experience.
This role goes beyond administrative support, serving as a key representative of the school—communicating AHIS’s philosophy with clarity, building trust with prospective families, and supporting them in making informed enrollment decisions.

Key Responsibilities

1. Student Recruitment & Inquiry Management

• Respond to inquiries from various channels (website, referrals, events, etc.)

• Maintain ongoing communication with prospective parents (email, phone, in-person)

• Clearly explain the school’s philosophy, curriculum, and tuition structure

• Understand and address parents’ interests, questions, and concerns

2. Admissions Process Management

• Plan and manage school tours and information sessions

• Guide applicants through the application process; collect and review required documents

• Coordinate interviews and assessments

• Communicate admissions decisions and guide families through enrollment procedures

• Manage enrollment capacity and class composition

3. Parent Experience Design & Enhancement

• Provide follow-up support to families before and after enrollment

• Respond thoughtfully to questions and concerns related to the transition

• Support families from diverse cultural and linguistic backgrounds

• Handle initial responses to issues or complaints and coordinate with relevant stakeholders

4. Internal Coordination & Operational Support

• Collaborate with the Head of School and academic team (class capacity, admissions criteria, student placement)

• Work with Business Manager, Admin and Finance (contracts, billing, enrollment documentation)

• Track and share key metrics such as inquiries, conversion rates, and withdrawals

5. Recruitment & Process Improvement (as the organization grows)

• Visualize and report on recruitment performance

• Propose improvements to the admissions process

• Support updates to the website and marketing materials

• Assist in planning referral programs and events

Role Expectation

• Build trust as a key representative (“face”) of the school

• Support thoughtful and well-informed enrollment decisions rather than hard selling

• Balance quantitative goals (enrollment targets, conversion rates) with qualitative aspects (parent concerns and experience)

• Serve as a bridge between the academic team and school management

Required Qualifications

• Professional experience in client-facing roles (e.g., sales, customer support, front desk, education-related roles)

• Ability to manage multiple cases simultaneously

• Ability to understand and communicate educational philosophy with integrity

• Proficiency in both Japanese and English

Preferred Experience

• Experience in international schools or the education sector

• Experience working in multicultural and multilingual environments

• Experience using CRM or admissions management systems